Terms and Conditions of Entry to Cartmel Racecourse

• These terms and conditions of entry (“Conditions”) apply to all persons entering the racecourse and grounds (Attendee or you), known as Cartmel Racecourse (the Racecourse). These Conditions are issued by Cartmel Steeplechases (Holker) Ltd (the Operator or we).
• Acceptance of these Conditions will result in a legally binding contract between you and the Operator which include the terms of the licence which we have granted to you to enter the Racecourse.
• It is your responsibility to familiarise yourself with these  Conditions.
• These Conditions may also be referred to as Entry Contract.
• These Conditions apply to all persons entering the Racecourse. If you attend the Racecourse in any capacity other than as a private individual, you must also agree to a set of Special Conditions, which will apply in addition to the Conditions. The Special Conditions are available at this link.
• If you do not understand or have any questions relating to these Conditions or any Special Conditions you should contact the Operator without delay for clarification.
• Every Attendee entering the Racecourse shall be deemed to have accepted all The Rules of Racing and shall do so subject to The Rules of Racing published by the British Horseracing Authority from time to time.
• Entry to the Racecourse shall be at our discretion. We reserve the right to refuse entry to or expel any person from the Racecourse in accordance with these Conditions.

• Ticket re-sale: Badges, Privilege Access Swipe System (PASS) Cards, tickets and other entitlements to enter the Racecourse are NON-TRANSFERABLE between dates. They may not be transferred, sold, offered for sale, coupled or bundled with any other product or services or used for any commercial or promotional purpose whatsoever without our consent (which we may withhold in our absolute discretion). For example, a General Admissions ticket cannot be ‘upgraded’ to a Camping Ticket; this is the same across all ticket types. 
• Once bought, tickets are NON-REFUNDABLE under any circumstance, except for additional terms regarding Concert race days. No REFUNDS shall be given in respect of any unused part of any badge or other entitlement.
• Payment of tickets: All tickets and memberships must be paid in full at the time of booking including restaurant and hospitality bookings. Your booking is only confirmed when full payment is received.
•  Lost Tickets: If you lose or misplace your tickets, you will need to purchase new tickets at the gate, on the day. After the fixture, you must return the used and (where possible) un-used tickets by post to the Racecourse office and a refund on the advanced ticket(s) purchase price will be considered, subject to the initial tickets being unused. If a refund is issued, it will incur a £5.00 admin fee.
• Re-entry: If you exit the racecourse on a race day and you wish to return then you must have your badge or e-ticket scanned on exit to allow re-entry.
• E-tickets: General Admission Tickets only (Paddock and Course) must be booked online through our website and once payment has been made in full, customers will receive an email with printable e-tickets. These tickets are to be printed at home and should be presented in good condition in order to be scanned upon entry to the Racecourse. It is the responsibility of the customer to ensure that e-tickets are printed in a readable condition and we cannot guarantee that e-tickets shown on mobile devices will be accepted. All e-ticket bookings will be subject to a £2.50 processing fee per booking.
• Gift Vouchers: Gift Vouchers with a unique code are valid for a period of 24 months from the date of purchase and cannot be extended after that period. All vouchers are non-refundable, non-transferable and are not for resale. Partially redeemed vouchers cannot be refunded. Gift vouchers cannot be exchanged for cash and can only be used to make an advance booking – they cannot be redeemed on a race day. At the point of purchase you will be required to enter an email address for the voucher to be automatically delivered to. It is the purchasers responsibility to ensure the email address is entered correctly. We cannot be held responsible if the address is entered incorrectly and someone other than the intended recipient uses the voucher. Gift vouchers cannot be used to purchase other gift vouchers. When redeeming the voucher the full balance will be applied to the booking. It is not possible to partially redeem a voucher unless the order total is less than the gift voucher balance. If the order total is more than the gift voucher, the balance may be paid using the usual payment methods. Multiple vouchers may be used on one order. Lost, stolen or damaged vouchers cannot be replaced.
• Booking Fees for printed tickets: Any bookings containing restaurant, hospitality and camping tickets will automatically be sent printed tickets which are subject to a £2.50 processing and booking fee and will be sent by Royal Mail second class post. Last orders for tickets to be sent by post are 7 days prior to the first race day of the race meeting in question. If you do not receive your tickets within 5 days before the first race day of each race meeting then please contact the office on 015395 36340.
• Early Bird Offer: All our discounted Early Bird special offer tickets (including concert raceday Early Bird tickets) are offered for a limited time period only – all Early Bird tickets are non-transferable and non-refundable once purchased.
• Abandonment refunds: Full refunds for general admission tickets will be given if racing is abandoned before the first race. A 50% refund will be given if racing is abandoned before the third or featured race. Please see note above regarding ticket re-sale. No cash refunds will be given on the day, but will be administered by post after the meeting. Please retain your tickets as they will be required for your refund application. Applications for refunds should be sent within one month of the fixture.
• Concert refunds: For music events (with or without racing included), the following additional terms and conditions apply:
  • If we fail to fulfil an order as a result of any negligence, or similar act or omission of our own or in breach of contract the customer will be entitled to a full refund including any booking fee charged.
  • If the event is cancelled, postponed or material changes are made to the Event, namely a change of the venue or the headline act, the original tickets that you have purchased will remain valid for the revised event – with no exceptions (except for in the case of cancellation by the artist) unless otherwise advised. However, in these circumstances, only the cost of the tickets without the booking fee will be refunded as these are circumstances beyond our control. If the tickets have not been despatched, the booking fee will also be refunded.
  • If the horse racing is cancelled or postponed on a Concert Day, but the Event can proceed, ticket refunds will not be applicable. 
  • We reserve the right to make alterations to the time, date, duration and Venue of the Event or other details governed by any Ticket in the event of unforeseen or other circumstances, including (without limitation), Force Majeure (including weather events), safety and security concerns or decisions from any Authorised Person or other competent authority.  In the event of such alteration, neither we nor the Official Ticketing Agent will be liable to the Ticket Holder or any other person for any costs, expenses or other losses resulting from such alteration.
• Refund payments: Refunds are made strictly using only the same method of payment that was used to purchase the tickets. If purchased by card, refunds must be made back to this same card.
• Attendees must ensure that if in possession of one, their badges are securely attached to their clothing on racedays and visible at all times. Otherwise badges, PASS Cards, tickets/E-tickets and other entitlements must be available to show to officials at any time upon request.
• Alcohol should not be purchased or consumed on the Racecourse by anyone under the age of 18.
• From time to time we will close race track crossings for safety reasons. Attendees are prohibited from attempting to cross any closed crossing or attempting to cross the race track other than at an open crossing. Any breach of this is likely to lead to expulsion from the Racecourse.
• Gazebos are permitted only in designated areas, and are chargeable by size, per 3 metre by 3 metre footprint. Payment will be collected by officials on the race day. Notably, gazebos are not permitted within 3 metres of the inner fence, on either side of the finishing straight, or within 10 metres either side of a jump. The Racecourse reserves the right to ask for gazebos and windbreaks to be moved and/or removed to ensure the safety of other Attendees and to conform to racing requirements.
• The Racecourse reserves the right to extinguish barbecues if they affect or potentially affect racing.
• Vans and Motor Homes are not permitted to park next to the running rails or within 10 metres either side of a jump. The Racecourse reserves the right to ask for Vans and Motor Homes to move should they obstruct visibility of any race which may affect the Health & Safety of our horses and jockeys.
• For competitions run by Cartmel Racecourse: please see our separate competition Terms and Conditions here.
• Newsletter communications – Whilst we make every effort to let our newsletter members know any announcements first sometimes external agreements preclude this.

Cartmel Racecourse Camping Terms & Conditions

All camping packages are non-refundable and non-transferable under any circumstances unless the racing fixture is cancelled. No refunds will be given for unused or part-used camping pitches. Camping pitches must be used by the person(s) named on the booking and cannot be transferred to anyone else.

All camping packages are based on two people and one unit per pitch. No discount is offered for single occupancy. Any additional guests on the pitch must pay the additional price for both the camping and the racing admission ticket.

In the event of one day of a meeting being abandoned, a pro-rata refund will be issued.

No refunds will be given in respect of Full Season Camping Packages under any circumstances.

Any booked pitch can only be occupied by the correct type of unit. Only tents are able to camp on designated tent pitches.

All units must be positioned on the allocated pitches as directed by the Stewards. All units must be 6 metres from the neighbouring unit for fire safety reasons. Awnings must not extend beyond the bounds of the booked pitch.

All camping pitches are grass only. No hook up is provided. The Racecourse accepts no liability for any loss or damage due to the ground conditions in the event of wet weather.

Access to the camping areas is only via the one way system, following Campsite Signage. There is no access via the Village Car Park, which operates an ANPR system and will incur a charge. We accept no responsibility for charges or fines incurred from the Village Car Park.

Access to the camping areas is via a single track unmade road. We accept no liability for any loss or damage incurred to units on ingress or egress of the camping areas.

The Racecourse reserves the right to request the removal of awnings, gazebos and windbreaks in the event of bad weather for safety reasons.

Arrivals on the day before the meeting may arrive between 10.00 and 18.00.

No arrivals are permitted on race days.

Arrivals between race days may arrive between 12.00 and 18.00.

Departure is by 11.00 on the day of departure.

Excluding the Seven Acres Camping field, one car is permitted per pitch. Any additional vehicles or vehicles that are not cars must park in the Course Public Parking Car Park at Seven Acres. 

No vehicles are permitted to be parked in the Seven Acres Camping field. All vehicles must be parked in the Course Public Parking Car Park at Seven Acres.

Cartmel Racecourse reserves the right to ask for any tent, motorhome or vehicle to be moved at any time. 

Dogs must be kept on a lead at all times in the camping fields.

The following are strictly forbidden: campfires, fireworks, freestanding gas bottles and drones.

All personal property, including vehicles are left on the Cartmel Racecourse site at the owners risk.  

Further Terms & Conditions of Entry to Cartmel Racecourse (Entry Contract)

CONTENTS

1. The Effect of these Conditions and Variations
2. Badges, PASS Cards and Other Entitlements to Enter the Racecourse
3. Lost or Stolen Badges and Tickets
4. Access
5. Conduct of Attendees
6. Dress Code
7. Unauthorised Trading, Advertising, Leafleting and other Commercial or Promotional Activity
8. Betting
9. Food and Drink
10. Use of Camera, Video, Computer and Telecommunications Equipment
11. Journalists, Publishing and Reporting
12. Media Coverage and recording for promotional purposes
13. Dogs
14. Loss or Damage
15. Parking
16. Abandoned or Delayed Racing and Other Events Affecting Racing
17. Ancillary Events
18. Customer Cancellation
19. Payment Terms
20. Evacuations
21. Enforcement
22. Law

IMPORTANT NOTE

• Children under the age of 18 years must be accompanied by an adult. Proof of age may be requested and, if so, must be provided.
• During music events Cartmel Racecourses’ Health and Safety Officers reserve the right to ask children to be removed from large crowds if it is deemed dangerous or a risk to life. We ask that those responsible for under 18s take appropriate precautions when visiting the site and that all young children are kept away from the main stage barriers and large crowds.
• The re-sale of Tickets without our prior consent may lead to the Ticket being void (with no refund) and entry to the Ticket-holder being refused. Please see Condition 2.
• The use of recording or communications equipment (e.g. cameras, video cameras, mobile phones, tablets and laptops) is strictly regulated by these Conditions. You must not use or make available any photograph, video footage or any other race data for commercial purposes (whether or not you receive payment in return). Please see Condition 10.
• Many races and fixtures are given coverage and made publicly available on television, radio, on the internet and in print and various other forms of media throughout the world. By entering the Racecourse you accept (for yourself and on behalf of any children in your care) that you/they may appear in such coverage/material. If you do not wish to be included in such coverage/material, please do not attend the Racecourse. Please see Condition 12.
• Our liability under these Conditions is limited. Please see Condition 14.
• We reserve the right to search you and your belongings at any time whilst you are at the Racecourse. If you refuse a request to search you or your belongings, we might require you to leave the Racecourse.

THE FOLLOWING CONDITIONS APPLY TO ALL ATTENDEES.

1. The Effect of these Conditions and Variations
1.1 All Attendees who enter the Racecourse (including all surrounding land, car parks and other facilities which are under the ownership and/or control of the Operator) shall be deemed to have accepted these Conditions. Attendees are admitted to the Racecourse strictly subject to these Conditions. There are no exceptions.
1.2 Whilst these Conditions are intended to be comprehensive, Attendees are admitted to the Racecourse on the basis that they will comply with both the letter and the spirit of these Conditions.
1.3 All Attendees are permitted access to the Racecourse at our discretion and must conduct themselves on the Racecourse in accordance with all reasonable rules, requests and guidelines which we may publish and impose from time to time. We reserve the right to amend and supplement these Conditions by publishing additional and supplementary conditions and guidelines from time to time in order to comply with applicable laws or regulations, or to reflect changes to business practices or the way in which the Racecourse is run (Variations). Variations will be effective to vary these Conditions on such basis as we may stipulate and may be of permanent or temporary effect. We will take reasonable steps to bring any Variations to your attention.

2. Badges, PASS Cards and Other Entitlements to Enter the Racecourse
2.1 Badges, Privileged Access Swipe System (PASS) Cards, tickets and other entitlements (each a ‘Ticket’ for the purposes of these Conditions) to enter the Racecourse shall only be purchased or allocated by an authorised source approved by the Operator.
2.2 Badges and PASS Cards are non-transferable. All other Tickets shall not be:
(a) transferred, sold or offered for sale:
(i) if prohibited by law;
(ii) to anyone under the age of 18; or
(iii) in the course of any business or profit-making enterprise whatsoever;
(b) coupled or bundled with any other product or services or used for any commercial or promotional purpose whatsoever; or
(c) offered or obtained as a competition prize,
without our consent (which we may withhold in our absolute discretion).
2.3 In the event that you are no longer able to attend a raceday for which you have a Ticket (other than a Badge or PASS Card), you may transfer such Ticket to a friend or family member, provided that you are contactable on the raceday in the event that we need to confirm any information with you.
2.4 Any Ticket obtained from an unauthorised provider or in breach of Conditions 2.2 or 2.3 shall be void. Any person seeking to use a void Ticket may be refused entry to, or ejected from, the Racecourse and the Racecourse reserves the right to not refund any such void Tickets.
2.5 All Tickets issued by the Operator or on its behalf shall remain the Operator’s property at all times. We reserve the right to require the immediate return of a Ticket at any time.
2.6 Any data provided to the Operator when obtaining Tickets will be managed in line with the Operator’s Privacy Policy, which is available at this link.
2.7 The Operator may retain records of any suspected misuse of Tickets or other documents or entitlements to enter the Racecourse and may share those records with other racecourses and/or the British Horseracing Authority.
2.8 These Conditions apply to all Attendees irrespective of whether or not an Attendee has paid for admission and whether or not an Attendee has been issued with a Ticket or other document or entitlement to enter the Racecourse.
2.9 These Conditions apply in addition to any other terms and conditions imposed on badgeholders, PASS Card holders or other entitlement that may have been issued or granted. These Conditions shall apply in preference to any conflicting provisions in such other terms and conditions.
2.10 No refund shall be given in respect of any unused part of any Ticket.
2.11 You must show your Ticket to the Operator on demand. If you fail to bring your Ticket to a fixture, you will have to pay the full daily admission price for the relevant enclosure (if any) applicable on the day.
2.12 Attendees must ensure that badges are securely attached to their clothing on racedays and visible at all times whilst present at the Racecourse.

3. Lost or Stolen Badges and Tickets
3.1 We accept no responsibility for lost or stolen Tickets. We are not obliged to replace lost or stolen Tickets. If we decide to replace a lost or stolen Ticket we may charge a replacement fee to you.

4. Access
4.1 Permission to enter the Racecourse does not constitute guaranteed entry to the Racecourse, any particular area of the Racecourse or any Racecourse buildings or facilities. We reserve the right to refuse or condition access to areas of the Racecourse from time to time and on a temporary or permanent basis for safety or other similar legitimate reasons.
4.2 Unless we give specific permission, you are prohibited from entering the Weighing Room, the Stewards’ Room, the Sampling Unit, the Racecourse Stables, the Judges’ Box, the Winners’ Enclosure, the Parade Ring, the Press Room, the Racecourse Data Collection Area and any other areas marked private, ‘officials only’, or to which we may otherwise restrict access from time to time.
4.3 Children under the age of 18 must be accompanied by an adult. You are responsible for each child that you bring onto the Racecourse and shall ensure each child complies with these Conditions.
4.4 Children under 12 are not allowed to enter the Winners’ Enclosure or the Parade Ring under any circumstances.
4.5 Your Ticket may restrict access to certain areas of the Racecourse including the various enclosures. Where a Ticket restricts access to some or all enclosures, transfers between enclosures may be possible on a raceday. Transfers will be subject to application at the Transfer Hut.
4.6 No Ticket gives any Attendee any right to receive, use or exploit any racing data, audio, visual or audio-visual coverage of any race or fixture. All such rights are reserved. Any coverage or data made available at the Racecourse is made available for the personal use and consumption of Attendees only and redistribution to any person outside the Racecourse is strictly prohibited.

5. Conduct of Attendees
5.1 We reserve the right in our reasonable discretion at any time and without prior notice to refuse admission to or expel and/or ban any Attendee who, in our reasonable opinion:
(a) has breached or is likely to breach these Conditions;
(b) has previously been banned from attending the Racecourse;
(c) has or is likely to commit a criminal offence or otherwise do anything which is unlawful; and/or
(d) behaves or is likely to behave in an unacceptable or unruly manner or in a manner likely to cause offence to other Attendees,
and, any ban we may impose may, at our option, relate to the Racecourse and/or any other racecourse in Great Britain and may be temporary or permanent.
5.2 You must follow the reasonable written and/or verbal instructions of safety stewards, other staff or officials and the police or other emergency services present at the Racecourse at all times.
5.3 In the interests of safety or to check for items you are prohibited from bringing onto the Racecourse, we may request to conduct personal body searches of Attendees and/or search their personal belongings. We shall be entitled to refuse entry to or expel from the Racecourse any Attendee who refuses to comply with such a request.
5.4 The following items must not be brought onto the Racecourse: knives, fireworks, smoke canisters, air-horns, drinking glasses, bottles or other glass or similarly breakable containers, cans, poles and any other article that might be used as a weapon and/or may in our reasonable opinion compromise the safety of any person or animal present at the Racecourse. We shall be entitled to refuse entry to or expel and/or ban from the Racecourse any Attendee with such items in their possession.
5.5 The following are prohibited on the Racecourse:
(a) flags, banners, airhorns, noisemakers, fireworks, smoke canisters and other articles and any behaviour which may distract or frighten the horses;
(b) unauthorised small unmanned aircraft, aerial systems, drones, robotic equipment or vehicles that have not been expressly authorised by the Operator in writing;
(c) any behaviour which may disrupt or impair the experience of other Attendees, including any threatening behaviour, foul language, racial, homophobic, xenophobic, sexist and other discriminatory abuse or harassment;
(d) climbing fences, stands or any other structures or buildings;
(e) throwing any object without lawful authority or excuse;
(f) obstruction of gangways, access ways, exits, entrances, stairways and similar places;
(g) damaging or defacing Racecourse property;
(h) smoking (including e-cigarettes) in any designated “No Smoking” areas; and
(i) any item which may be used for any marketing or promotional activity whatsoever which has not been expressly authorised by the Operator in writing.
5.6 We reserve the right to designate any and all areas of the Racecourse as “No Smoking” areas.
5.7 From time to time we may close race track crossings for safety reasons. Attendees are prohibited from attempting to cross any closed crossing or attempting to cross the race track other than at an open crossing.
5.8 If you are expelled or banned from the Racecourse for any reason set out in these Conditions, you will not be eligible for any compensation, refund, readmission or other redress.

6. Dress Code
We may at our discretion implement a dress code for particular race days, for specific enclosures on race days and/or any other areas of the Racecourse where a particular dress code is required as specified upon ticket purchase. All Attendees must comply with the dress code for each race day, for each enclosure and/or any other areas of the Racecourse where a dress code may be in force from time to time. We reserve the right to refuse an Attendee access to any area of the Racecourse where a dress code is in force with which the Attendee is not complying.
Attendees must not wear any clothing which may appear partisan or which may cause offence to others.

7. Unauthorised Trading, Advertising, Leafleting and other Commercial or Promotional Activity
7.1 Only those Attendees who have been given express prior permission by the Operator to trade, advertise, distribute leaflets or conduct any other commercial or promotional activities on the Racecourse may do so. Trading, advertising, leafleting and commercial or promotional activities by all other Attendees is strictly prohibited. This prohibition extends to and includes:
(a) any unauthorised badge, ticket or racecard sellers or hawkers; and
(b) any person directly or indirectly involved in the collation and/or distribution of any audio, visual, audio-visual coverage of or data relating to any race or fixture at the Racecourse or any other British racecourse which has not been expressly permitted in advance by the Operator.
7.2 We reserve the right to confiscate any equipment, stock or other materials in the possession of any Attendee whilst on the Racecourse who is, or whom we reasonably believe to be, involved in unauthorised trade, advertising, leaflet distribution or other commercial or promotional activities.
7.3 We reserve the right to take such legal action (including where appropriate obtaining injunctive and other relief) against or in respect of any person or entity that is in breach of this Condition 7, who has in the past breached this Condition 7 (or any equivalent prior provision) or whom we reasonably believe will breach this Condition 7.
7.4 If any unauthorised advertising or other sponsorship, promotional or marketing material is distributed to Attendees outside the Racecourse (for example, items of clothing) we reserve the right to refuse entry to any Attendee in possession of such material and to confiscate such material from Attendees within the Racecourse.

8. Betting
You shall not lay bets or otherwise conduct any betting or gaming business whilst on the Racecourse unless we give you written permission to do so. You may place bets with those on-course bookmakers or other properly authorised betting businesses.

9. Food and Drink
You shall not take any food, drink, glass bottles or glasses onto any part of the Racecourse unless this is specifically permitted by the Operator.

10. Use of Camera, Video, Computer and Telecommunications Equipment

YOUR ATTENTION IS PARTICULARLY DRAWN TO THIS CONDITION 10:

Non-compliance with the following provisions will constitute a serious breach of these Conditions, as a result of which we shall have the right to cancel and withdraw any Ticket or other entitlements issued to you and eject you from the Racecourse. Use of cameras, video equipment, laptop and other computer equipment, mobile telephones and other telecommunications devices at the Racecourse is strictly controlled and limited. You are not permitted to make any commercial use of any audio/visual coverage, still images or data relating to racing and/or Ancillary Events at the Racecourse.
10.1 Save as expressly permitted by these Conditions (including without limitation by Condition 10.4), you shall not use any device or technology to capture, record, store, transmit or broadcast any footage, data or other material relating to any race, fixture or other race-related activity (including Ancillary Events) at the Racecourse.
10.2 In particular, you must not capture, record, store or transmit (including live stream):
(a) any pictures of horses preparing for a race – including pre-parade riding, Saddling Boxes and Parade Ring;
(b) any pictures of jockeys preparing for a race – including Weighing Room and Parade Ring;
(c) any race (either at the Racecourse or any other racecourse) – this includes either “live” or pictures from the on-course CCTV;
(d) any data relating to any race (either at the Racecourse or any other racecourse) – e.g. odds, Going, colours and colour changes, jockey changes, results; or
(e) any activities in integrity areas (i.e. areas with limited access to BHA Officials and designated staff at the Racecourse) – including Weighing Room, Judges Box, Stables and any area signed ‘officials only’.
10.3 The list in Condition 10.2 is indicative of the types of activity prohibited by Condition 10.1 but that list is not exhaustive (meaning that there may be other activities which would fall within the prohibition in Condition 10.1).
10.4 You may use mobile devices and point-and-shoot or compact cameras to capture images for your own private and domestic use (but you shall not use professional level photography or filming equipment). The following rules apply:
(a) photography on the racing surface is strictly forbidden;
(b) save in relation to Ancillary Events, flash photography is strictly forbidden; and
(c) you must not allow a third party to use such images for any commercial purpose and will notify the Operator immediately if you become aware of any unauthorised use of those images.
10.5 You agree that all copyright and other intellectual property rights in any unauthorised still, audio, visual, audio-visual coverage or other data is hereby assigned to us by way of present assignment of future rights. If these Conditions are not sufficient to give effect to this assignment you will do all such things and execute all such documents as we may require to transfer ownership of those rights to the Operator. You waive any so-called “moral rights” (including rights to be identified as the author, and the right to object to derogatory treatment) that you may have in relation to any such materials.
10.6 You acknowledge and agree that racing data as set out in Condition 10.2(d) above constitutes the Operator’s (or its licensor’s) intellectual property and confidential information and that you must not collect, collate, aggregate, copy, communicate, publish, market, sell. or otherwise use any such data without the Operator’s express consent. Attendees should be aware that we, or our authorised representatives, will vigorously prosecute any Attendee who breaches or is likely to breach this Condition.
10.7 Unless specifically permitted by these Conditions, you shall not use mobile telephones or any other communications device whilst on the Racecourse to communicate with anyone outside the Racecourse for the purpose of or in connection with any betting.
10.8 We reserve the right to confiscate any camera, video equipment, mobile telephone, radio and any telecommunications or other device (including computer similar equipment) and any media or device upon which any audio/visual content or data may be stored that is in your possession and delete any such content if we believe you have breached or are likely to breach this Condition 10.

11. Journalists, Publishing and Reporting
You are not permitted to report on, broadcast or otherwise write any article about a race, fixture or Ancillary Event at the Racecourse. You will need to enter into a supplementary agreement with the Operator if you wish to undertake any press or associated activities at the Racecourse.

12. Media Coverage and recording for promotional and security purposes
12.1 All Attendees (which for the purposes of this Condition includes horses and Attendees with children) are reminded that many races and fixtures are given coverage and made publicly available on television, radio, on the internet and in print and various other forms of media throughout the world. By entering the Racecourse you accept (for yourself and on behalf of any horse or children in your care) that you/they may appear in such coverage, as well as in printed or electronic material consisting of moving and/or still imagery used for the promotion and marketing of the Racecourse and horseracing in general, and for entertainment, editorial and training purposes, by the Operator, its business partners (including Racecourse Media Group (RMG)) and other media organisations. If you do not wish to be included in such coverage or other material, please do not attend the Racecourse.
12.2 Accordingly, you shall have no right to or demand any payment in respect of, your, your horse’s or your children’s inclusion in any such coverage whether produced by the Operator or by RMG or other third parties authorised by the Operator. Furthermore by entering the Racecourse you accept (for yourself and on behalf of any children in your care) the passing of still or moving images of you/them to third parties authorised by the Operator (including RMG) for the purposes of the production of printed or electronic material to be used as set out above.
12.3 You acknowledge that, on request, you may be asked to give additional consents or waivers required for the unrestricted lawful use of any coverage (if any) without request for payment or imposing any other conditions.
12.4 You acknowledge that the Racecourse is, by its nature, a public place, and you should have no expectation of privacy as regards your actions and conduct at the Racecourse. If you are identifiable in any coverage or printed or electronic material as a result of your attendance at the Racecourse, the Operator (and/or its business partners, including RMG) will process your personal data in accordance with its, and RMG’s, legitimate interests for the purpose of making, exploiting and promoting its, and RMG’s, business and the Racecourse. You can learn more about how your personal data will be processed by visiting the Operator’s Privacy Policy. RMG’s Privacy Policy is accessible here.
12.5 You acknowledge that CCTV recording is in operation throughout the Racecourse and that video and audio footage may be passed on to the police or other enforcement bodies in connection with civil and criminal enforcement.

13. Dogs
13.1 Where dogs are permitted they must be kept on leads at all times and must not be allowed to foul anywhere on the Racecourse.
13.2 To the extent we are legally able to do so, we reserve the right, if necessary, to force entry into a car to release animals which may be suffering.

14. Loss or Damage
14.1 Nothing in these Conditions shall limit or exclude our liability in respect of death or personal injury caused by our negligence or fraudulent act or omission or for any other liability which cannot by law be excluded or limited.
14.2 Nothing in these Conditions shall affect the statutory rights of any Attendee attending the Racecourse as a consumer.
14.3 Subject to Conditions 14.1 and 14.2, any property brought onto the Racecourse by an Attendee remains at all times at the entire risk of the Attendee. We will not be responsible for any loss, injury or damage, howsoever caused, to any Attendee or their property (“Loss”) except where and only to the extent that any such Loss is caused by our negligence or other breach of duty, or the negligence or other breach of duty of our employees or authorised agents.
14.4 If you leave any property at the Racecourse we will endeavour to retain such property for a period of three months during which time you may contact us to arrange a time to collect it. Any property left unclaimed at the Racecourse for longer than this period will be disposed of.
14.5 Attendees must accept that, by its very nature, attending race meetings is not without risk. Attendees must therefore remain vigilant and exercise a reasonable degree of caution and care for themselves and those around them (including, any children in their care) at all times.
14.6 You are responsible for any damage you cause (or a child in your care causes) to the Racecourse, any fixtures and fittings or goods or equipment owned by or in the possession of the Operator at the Racecourse and for any damage caused to the property of any other person or business present at the Racecourse.

15. Parking
15.1 All vehicles parked or stored within the Racecourse and any land surrounding the Racecourse owned or controlled by the Operator are parked at the owner’s risk and the Operator accepts no responsibility for such vehicles or their contents.
15.2 All vehicles must be driven with the utmost care whilst on the Racecourse and all vehicle drivers must comply with all instructions of staff and other officials at the Racecourse. Vehicles must only be driven along routes and parked in areas specifically designated by the Operator. We reserve the right to require that any vehicle be moved, or to move any vehicle, if it is not parked in an area designated by the Operator or if it is otherwise obstructing the smooth operation of the Racecourse or represents a safety hazard.

16. Abandoned or Delayed Racing and Other Events Affecting Racing
16.1 Race fixtures and races may be abandoned or held behind closed doors at any time by the Operator or in accordance with directions from the British Horseracing Authority and any successor body, the police or other emergency services. Fixtures and races may also be delayed, abandoned or held behind closed doors in other circumstances beyond our reasonable control.
16.2 In the event of any fixture being abandoned or held behind closed doors the refund policy is as set out above.
16.3 Save as set out in these Conditions, we will have no further liability in relation to any abandoned or delayed racing, or racing held behind closed doors, including in respect of any travel or accommodation costs, or any compensation in respect of loss of enjoyment or potential winnings.
16.4 We give no guarantee that any race or race meeting will take place; nor do we give any representation or warranty or make any promises concerning the nature or quality of any race or meeting which may be held at the Racecourse, including which horses or jockeys will be participating.
16.5 Save as provided above, we shall not be liable to any Attendee if and to the extent that any failure or omission by us results from any event beyond our reasonable control such as, but not limited to, war, acts of terrorism, civil disturbance, any order or act of a governmental or regulatory body, fire, flood, severe adverse weather conditions, labour dispute, lock-out, disease, pandemic, epidemic or other circumstances concerning the healthcare or well-being of humans and/or animals.
16.6 It is responsibility of the Attendee to check whether a raceday has been cancelled or rescheduled and the date and time or any rescheduled race or raceday. [We will endeavour to provide advance notice and information regarding any cancellations or rescheduling on the Racecourse’s website.]

17. Ancillary Events
17.1 In addition to races, other events (such as live music) may be scheduled to take place at the Racecourse on a raceday (an “Ancillary Event”).
17.2 Attendees acknowledge that an Ancillary Event may be scheduled to take place outdoors and an Ancillary Event may be delayed, cancelled or re-scheduled at any time by the Operator due to circumstances beyond our reasonable control (including, without limitation due to adverse weather conditions). Where reasonably necessary, the Operator reserves the right to make alterations to the published programme relating to the Ancillary Event.
17.3 In the event that any Ancillary Event is delayed, cancelled or re-scheduled, the refund policy as set out above shall apply.
17.4 In the event that a refund is due to an Attendee pursuant to the Operator’s refund policy, refunds cannot be made on racedays. To obtain a refund Attendees should send their Ticket with full address details, within 3 months of the date of the race meeting to: [email protected]
17.5 We give no guarantee that any Ancillary Event will take place. Where an Ancillary Event is cancelled or re-scheduled, where practicable, we will take reasonable steps to notify you using the details you provided us with at the time of purchasing your Ticket. However:
(a) we do not guarantee that you will be informed of such cancellation or re-scheduling before the date of the Ancillary Event; and
(b) it is responsibility of the Attendee to check whether an Ancillary Event has been cancelled or rescheduled and the date and time or any rescheduled Ancillary Event.
17.6 Save as set out in these Conditions, we will have no further liability in relation to any cancelled, delayed or re-scheduled Ancillary Event.

18. Payment Terms
Ticket prices are inclusive of VAT. The Operator reserves the right to charge VAT (or any other applicable tax or levy) on any other services supplied including sponsorship and corporate hospitality.

19. Evacuations
In the event of an emergency (bomb scare, fire hazard, etc.) all areas must be evacuated. Please listen to announcements over the public address system. Any emergency should be reported immediately to a member of staff at the Racecourse and/or the Racecourse Office.

20. Enforcement
If we fail or delay to enforce our rights under these Conditions, this does not mean we cannot or will not choose to do so at a later date.

21. Law
These Conditions shall be governed by the laws of England and Wales. In the event of a dispute relating to these Conditions, any contract we have with you or any other claim you may have against the Operator (including in negligence) the courts of England and Wales shall have exclusive jurisdiction.