The Racecourse Association (RCA) is delighted to announce that Cartmel Racecourse has scooped the Racing Post Readers’ Award at the ninth annual RCA Showcase & Awards.
Held on Thursday 8th November, the Showcase & Awards, partnered by Moët Hennessy, Racing Breaks, Racing Post and Great British Racing (GBR), celebrate excellence and innovation in racecourse customer experience.
Across a sparkling awards night at Aintree Racecourse, there were a total of 15 awards handed out by special guests Sam Quek MBE and Katie Walsh.
Cartmel Racecourse collected the Racing Post Readers’ Award, the only Award to be nominated by racegoers. Cartmel’s excellent customer service was recognised with the racecourse receiving over 300 submissions in addition to the winning one.
Steve Cooper, MD at Cartmel Racecourse and Gary Sharp, Head Groundsman attended the evening and collected the award. Mr Cooper said “We are genuinely delighted and humbled to receive this special award. It pays testament to the hard work of the entire team who have consistently gone that extra mile throughout the season to ensure that our customers and racegoers are really well looked after.”
RCA Chairman Maggie Carver commented “The foundations of our Showcase & Awards, excellence and innovation, were on show amongst all of our Finalists and the eventual winners. The competition in 2018 was as fierce as ever, and our winners have shown exceptional commitment to delivering outstanding customer experiences.”